2012 Customer Survey

In our on-going attempt to remain the top Heat Treater in the Midwest, and in doing so continually improve our Service, Quality and Turn Around, we would like your feedback to help direct our efforts.

Please be assured that your feedback is completely anonymous, so we ask for your honest opinion of the service you receive from us. If you have other comments that would be helpful, please feel free to call us at 800.752-6917 or email us at sales@thermtech.net.

We thank you in advance for taking time out of your busy schedule to answer this short survey, which should take less than 3 minutes to complete.

If you would like someone to contact you regarding subscribing to the Customer Portal, please email us at sales@thermtech.net.

2011 Therm-Tech Customer Survey

Packaging: My parts are packaged correctly to protect them, and they are packaged in the correct container.

Delivery: My parts are completed on time.

Communication: Therm-Tech is proactive in communicating with me regarding delivery times and quality issues.

Service: The service I receive from Therm-Tech meets or exceeds my expectations.

Quality: Therm-Tech meets or exceeds my quality expectations.

Resolution: My issues are resolved in an equitable and timely manner.

--------------FOR THE NEXT 5 QUESTIONS-------------- Please rank each with a 1 to 5, with 1 being MOST IMPORTANT and 5 being LEAST IMPORTANT. Please try to use any number ONLY ONCE.

Turn Around

Quality

Price

Service

Technical Partnership (Metallurgical Consultation)

--------------THERM-TECH CUSTOMER PORTAL USAGE--------------

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